Product Specification
Usage
Commercial, Kitchen, Bathroom
Main Market
European, North American
Transport Package
Wooden Crate
Product Display
Frequently Asked Questions
Do you have a minimum order quantity (MOQ)?
Yes, we do. We typically maintain minimal stock for promotional products. The M.O.Q varies by production technique and machinery, normally ranging around 1 pallet or half pallet load per item.
What is your quality assurance policy?
Our products are manufactured in compliance with strict industry quality standards. We are committed to continuous quality improvement and are responsible for any quality issues. We provide free replacement or refund for any shipments with verified quality problems.
What is the standard lead time for orders?
Lead times typically range from 2 to 8 weeks, depending on the order quantity. Generally, a 20-foot container order is shipped within 4 weeks.
How are samples shipped?
Samples are usually shipped via international courier services including Fedex, DHL, UPS, or TNT. If you have an existing account with these providers, we can arrange for collection from our facility.
Are samples provided free of charge?
Yes, samples are provided free of charge unless a large quantity is required for distribution. Please note that international shipping costs are to be covered by the requester.
What is your return policy?
Orders cannot be cancelled or returned once processed, except in cases involving manufacturing quality issues.
Zenlith Stone
